WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company when you report your accident. Just jot it down and bring it with you when you bring in your vehicle for an estimate. We will take care of the rest.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order the necessary parts at the time we write the estimate. We’ll schedule your repair appointment when we expect the parts to be available, usually just a few days later. If we determine that your vehicle is unsafe to drive, we can help you arrange for a rental vehicle as soon as possible.
IF MY VEHICLES FRAME IS DAMAGED, IS MY VEHICLE CONSIDERED A
TOTAL LOSS?
No. A car is a total loss only when the price of repair exceeds the value that your insurance company has assigned to your damaged vehicle. Most vehicles are built using unibody (frame and body as one) construction. Our highly skilled technicians can return most vehicles to their original factory specifications using our state of the art computer measuring system. If part of the frame is bent beyond repair, the damaged section can simply be replaced.
CAN YOU MATCH THE PAINT COLOR?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Downeast Auto Body has made a major investment in the finest paint system available. We use PPG’s Waterbase System, one of the first waterborne paint systems in Maine and the only one in the greater Bangor area. We use the same paint system used by the factory to paint your vehicle, ensuring the best possible color match.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your estimator know what other work you would like to have done, and we will make schedule those services for you.
